Terms & Conditions

1. Introduction and Who We Are

These Terms and Conditions (“Terms”) govern the agreement between The Website Hub Ltd, trading as Skip Booker (“we”, “us”, “our”, or the “Agency”), and the business entity or individual acting in a business capacity (“you”, “your”, or the “Client”) for the provision of digital services.

By instructing us to commence work, paying an initial deposit, or signing up for a monthly service, you agree to these Terms in full. As these services are provided exclusively on a Business-to-Business (B2B) basis, consumer-specific cancellation rights (such as the 14-day cooling-off period) do not apply.

2. Description of Services

We provide bespoke digital services tailored to the waste management industry, which may include:

• Website Design & Development: Bespoke build of e-commerce skip and clearance booking systems.
• Hosting & Technical Maintenance: Provision of server space, security monitoring, and software updates.
• Search Engine Optimisation (SEO): Strategies to improve local search visibility.
• Google Ads Management: Management and optimisation of paid search campaigns.

3. Fees and Payment Structures

The specific fee for your project will be outlined in your invoice or proposal. We operate two primary payment structures for website builds:

3.1 Option 1: Standard Payment Plan

• Deposit: A 50% non-refundable deposit is due before work commences.
• Completion Balance: The remaining 50% is due upon completion of the build, prior to the website being launched or transferred to a live domain.
• Monthly Retainer: A standard monthly fee for hosting and maintenance is due via Direct Debit at the end of each calendar month.

3.2 Option 2: 12-Month Instalment Plan

• Upfront Fee: A non-refundable initial payment is required to start the project.
• Fixed Term: The remaining balance of the build is spread over 12 months, added to your standard monthly retainer.
• Reversion: After 12 successful monthly payments, the fee automatically reverts to the standard monthly retainer for hosting and maintenance.

4. Late Payments and Debt Recovery

Timely payment is essential to the maintenance of your digital services.

• Interest: We reserve the right to charge interest on late payments at a rate of 8% above the Bank of England base rate, plus debt recovery compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
• Failed Payments: If a payment or Direct Debit fails, a £25 administration fee will be applied and added to your current or next invoice.
• Suspension: If a payment or Direct Debit fails and remains unpaid for more than 14 days, we reserve the right to suspend all services. This includes taking your website offline and pausing marketing campaigns. We accept no liability for any loss of business or data resulting from such suspension.
• Deletion: If an invoice remains unpaid for more than 28 days, we reserve the right to delete your website at any time. A reactivation fee will be required to reactivate your website.

5. Client Responsibilities and Warranties

5.1 Project Delays: You agree to provide all necessary logos, text, pricing, and feedback required for the build. If a project is delayed by more than 30 days due to a lack of Client cooperation or feedback, we reserve the right to invoice for the final 50% balance immediately, regardless of whether the site has launched.

5.2 Content Ownership: You warrant that you own or have permission to use all text, images, logos, and data you provide to us. You agree to indemnify us against any claims or legal actions regarding copyright or trademark infringement arising from the materials you supply.

5.3 Proof-reading: You are responsible for final proof-reading of your website. We will gladly correct errors upon request, but we are not liable for any losses caused by typographical errors or incorrect pricing.

6. Intellectual Property and Software Licensing

6.1 Ownership: Upon full payment of all build fees, the intellectual property of the visual design and your specific content transfers to you.

6.2 Core Systems: Skip Booker retains ownership of all underlying proprietary code, booking engine logic, and administrative backend systems.

6.3 Third-Party Licenses: We use premium agency licenses (e.g., Bricks, Funnelkit) to build and power your site. These licenses are non-transferable. If you choose to migrate your website to a different hosting provider, our agency license keys will be removed. You will be responsible for purchasing your own individual licenses to maintain software updates and functionality on your new host.

6.4 Stock Images: Any stock images supplied by us may not be extracted, copied, or reused elsewhere without appropriate licensing and permission.

7. Domain Names

• Inclusions: Standard packages include one .com or .co.uk domain. Other extensions may incur an additional cost.
• Transfers In: If you already own a domain, you may transfer it to us at no charge.
• Transfers Out: Domains held on your behalf can be transferred away to another provider for a £10 administration fee, provided your account balance is cleared in full.

8. Service Specific Clauses

8.1 SEO & Google Ads: We do not guarantee specific search engine rankings or a specific volume of leads. Marketing performance is subject to external algorithms. Google Ads management fees do not include your actual “ad spend,” which is paid by you directly to Google.

8.2 Hosting Uptime: While we aim for 100% uptime, we do not guarantee uninterrupted service. We are not liable for server outages caused by third-party infrastructure providers.

9. Security, Back-ups & Disaster Recovery

• Back-ups: Daily off-site back-ups are retained for seven days. Restoration is limited to the most recent successful back-up.
• Security: We apply reasonable security measures (Wordfence firewall, Cloudflare rules, fail2ban) to protect your infrastructure. However, no website can be guaranteed fully secure against sophisticated malicious attacks.
• Client Responsibility: You are solely responsible for keeping your login credentials, devices, and client accounts secure.

10. Data Protection and GDPR

Where we process personal data on your behalf (such as your customers’ booking details), you act as the Data Controller and we act as the Data Processor. We will only process such data in accordance with your instructions and applicable data protection laws, including the UK GDPR. We implement appropriate technical measures to keep this data secure.

11. Limitation of Liability

To the maximum extent permitted by law, Skip Booker shall not be liable for:

• Any loss of profit, loss of business, or loss of revenue.
• Any loss of data or missed bookings resulting from technical downtime or software bugs.
• Consequential or indirect losses of any kind.

Our total liability for any claim shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

12. Term, Termination and Force Majeure

12.1 Rolling Monthly Services

For standard hosting, SEO, or Ads retainers, you may cancel at any time. To avoid being billed for the following month, you must provide written notice (via email to [email protected]) before the last day of the current calendar month. No pro-rata refunds are provided for mid-month cancellations.

12.2 12-Month Plan Termination

If you are on the 12-Month Instalment Plan, you cannot cancel the monthly payments until the full 12-month term is completed, unless you choose to settle the remaining balance of the website build in a single lump sum.

12.3 Right to Cancel and Conduct

We reserve the right to cancel an order and issue a full refund for any reason we deem appropriate. Furthermore, abusive behaviour toward our staff will not be tolerated and may result in the immediate termination of your contract without notice.

12.4 Force Majeure

Neither party shall be liable for any failure to perform their obligations if such failure is caused by an event beyond their reasonable control (e.g., natural disaster, pandemic, cyber-attack on third-party infrastructure).

13. Amendments to Terms

We reserve the right to update these Terms at any time. We will provide clients with 30 days’ written notice of any significant changes. Continued use of our services after this period constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.